At SooToday, we strive to strengthen communities by connecting you to reliable, timely and accurate information about the issues, people and businesses that matter to Sault Ste. Marie. We believe that local news and information should be free and accessible to all, as it plays an integral role in a healthy community.
SooToday is part of Village Media’s growing network of online news sites that are dedicated to providing local stories written by journalists who live and work in those communities. We’re proud champions of local news and work diligently to deliver the news needed to help individuals stay engaged and informed.
Village Media Complaint/Concern Review Process
Village Media Complaint/Concern Review Committee handles complaints about journalistic content or conduct appearing on any one of Village Media’s sites.
Send your complaints or comments to the Village Media Complaint Review Committee by email or regular mail to the following:
Email: business@villagemedia.ca
Standard mail:
Village Media Concern Review Committee
Village Media,
298 Queen Street East
Sault Ste. Marie, ON, Canada P6A 1Y7
Please include the following in your communication:
• Your full name
• Mailing address
• Telephone number
We require this in case we need to get in touch with you.
The Village Media Complaint/Concern Review Committee will not handle anonymous complaints, or complaints containing insults, offensive remarks, profanities or aggressive language.
The Committee reserves the right not to handle complaints that are identical to one already received, or that are part of a series of complaints orchestrated by one individual, organization or interest group. In this case, the Committee will decide to handle only the initial complaint.
The Committee will read your complaint or comments to determine whether it warrants a response from Village Media management (all complaints are shared with Village Media management).
If your complaint warrants a response from Village Media management, the Committee forwards it to the appropriate news manager or executive, who should responsible for handling the initial response to your complaint, in consultation with the journalist.
The Committee will determine whether the disputed journalistic content or conduct adheres to Village Media’s journalistic standards and practices (see below).
If the complaint is deemed justified, the Committee may make recommendations for the future.
SooToday is a member of the National NewsMedia Council. If you have concerns about editorial content, please contact info@sootoday.com. If you are not satisfied with the response, visit the NNC web site at mediacouncil.ca or call toll-free at 1-844-877-1163.
