Service Manager
The primary purpose of the Service Manager is to lead the auto service team in providing the ultimate customer experience in auto service and repairs by building customer trust and loyalty through high quality workmanship and professional and knowledgeable counter staff. The Service Manager works collaboratively with the Associate Dealer and General Manager to establish sales objectives, cost controls and strategies for growth and profitability in the Auto Service Centre.
Responsibility and Tasks
• Provide effective training, supervision, coaching and performance management to team members in order to offer excellent customer service.
• Review and implement Service Centre policies and procedures to improve customer experience through high quality repairs and building relationships.
• Develop and implement a longer-term strategy and action plan to attract and retain customers.
• Recruit, develop, motivate, recognize and hold accountable an Auto Service team that will meet established objectives and targets for sales and profitability.
• Monitor the operating budget by tracking sales and expenses and improve sales and profitability for the Service Centre.
• Maintain quality workmanship through monitoring uniformed inspection guidelines
• Maintain service department presentation through daily inspections.
• Plan, organize, delegate and follow up on work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.
• Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.
• Implement training structure and professional development strategy within the Service Centre.
• Build and maintain rapport with internal and external customers or vendors, as required.
• Perform other duties, as required.
Requirements & Competencies
• Knowledge of market trends in the automotive service industry.
• Ability to work effectively with auto parts ordering systems and computerized work order systems.
• Valid driver’s license.
• Management experience in a customer service-oriented industry.
• Strong communication skills.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Strong team-oriented approach.
• Proactive problem-solving skills and ability to make decisions.
• Ability to adapt and cope with challenging situations.
• Good working knowledge of CoStar is an asset.
• Management experience in the auto service industry is an asset.
• Experience in a Canadian Tire Auto Service is an asset.
Physical Demands and Working Conditions
In compliance with the store’s Health and Safety Policies and Procedures:
• Stand/walk for 8 hours.
• Lift and/or carry of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
• Lift and turn repeatedly throughout the shift.
• Lift above the shoulder, from floor to shoulder and floor to waist.
• Ability to go up and down a ladder while carrying merchandise.
• Walk and carry things at the same time and push/pull, as required.
• Twist, turn, reach and work above shoulder level.
Submit Resume to sroussain@ctc095.com
