For over 15 years, Sunwire’s customized business solutions have helped transform the way organizations communication. Now, Sunwire is unveiling its latest system, the SolSwitch Communications Platform.
This newest iteration of the SolSwitch is designed to redefine the way businesses and individuals communicate. The platform integrates cutting-edge technologies like advanced phone features, SMS/MMS texting, MS Teams compatibility, custom integrations and advanced analytics to deliver an unparalleled user experience.
Modern Features and Advanced Functionality
The SolSwitch Communications Platform promises to bring faster, smarter, and more reliable communication solutions to clients, with features tailored for scalability and flexibility in a rapidly changing digital landscape.
"Our latest iteration of the SolSwitch is more than just a product; it’s a solution to bridge the communication gaps that organizations have faced for years," said Alex Levesque, VP of Sales at Sunwire.
"Our goal was to create a system that’s not only efficient but also adaptive to future technologies. Our SolSwitch allows team members to work in office, on the road, from home or a combination of all without barriers or limitations. Phone system configuration, call routing and call queuing, auto-attendants with time rules, SMS/MMS texting, e-faxing, full system administration and much more can all be handled by an easy-to-use web portal."
The SolSwitch boasts impressive features, with some of the most popular being:
- Unlimited Call Routing Options
- Multi-Channel Queuing (Calls, SMS Texting, Web Chat, FB Messenger, etc)
- Voice Activated Auto-Attendant (IVR) and Time Rules
- SMS/MMS Texting Capabilities
- Post-Phone Call Surveys
- MS Teams Integration
- Custom Integration and API Tools
- Detailed Call and System Reporting Analytics
One of the platform’s standout features is its use of intelligent analytics to identify and help resolve potential issues, ensuring minimal downtime for users. The team also emphasized the platform's ability to integrate seamlessly with existing systems, making it an attractive option for enterprises looking to upgrade their communication infrastructure without significant disruptions.
Developing a Scalable and Secure Solution
Josh Lavigne, Manager of Software Development, described the journey of building the SolSwitch Communications Platform as both challenging and rewarding. "Developing this platform required a collaborative effort across multiple teams. We spent countless hours fine-tuning every detail to ensure it meets the highest standards of reliability and performance," Lavigne said. "The system control, security, integration and customizability has never been so strong. Many of the system features were custom-built for specific needs; we deliver tailored solutions quickly and affordably, making us a trusted partner for our customers. The result is a product we’re incredibly proud of."
The SolSwitch also boasts robust security measures, leveraging SOC 2 compliance, end-to-end encryption and advanced threat detection to safeguard user data. These features were highlighted as particularly critical in today’s digital environment, where data breaches and cyberattacks are a growing concern. "Security was non-negotiable for us," remarked Josey Frescura, Executive Officer. "We’ve incorporated the latest advancements in cybersecurity to ensure our users can trust the platform with their most sensitive communications."
Easy Setup and Excellent Customer Support
The platform’s user interface has also garnered praise for its intuitive design. Users can easily manage call routing options, system recordings, SMS/MMS texting, integrated web chat, FB Messenger, chat, and more through a single dashboard. This simplicity, combined with powerful features and integration, makes the SolSwitch Communications Platform a versatile tool for organizations of all sizes.
Customer support is at the focus of what Sunwire does. As Jeff Rainville, Director of Telecom Projects indicates: “Sunwire’s strength lies in how we support the SolSwitch. A solid product alone isn’t enough; fast issue resolution, proactive monitoring and seamless support ensure a great customer experience.”
The Future is Bright
Looking ahead, Sunwire has ambitious plans for its SolSwitch platform, including additional integrations, the latest security options, more customizable applications, adaptive AI tools, and advanced analytics tailored for industry-specific solutions. "SolSwitch is just getting started," said Derrick Chartrand, Director of Communications. " A key differentiator is that SolSwitch was completely built in-house and we use the SolSwitch ourselves. Our team is deeply familiar with the system/ its enterprise-level reliability is proven by the significant traffic we handle across North America. We’re already exploring ways to expand the system’s functionality to address the unique needs of sectors like public sector, industrial, finance, retail and more."
With the SolSwitch Communications Platform, Sunwire aims to set a new benchmark in the telecom industry. The SolSwitch is currently being used by thousands of clients across Ontario and beyond. Organizations are already starting to reap the benefits of the platform’s scalability and multi-faceted communication channels.
Mike Sanders, Owner of Aaron Group shares “Sunwire has been a trusted partner of Aaron Group since 2016.”
This platform is tailored for businesses across various sectors, including retail, healthcare, education, and professional services. “It is such a pleasure working with Sunwire.” Stated Erin Montgomery, Executive Director at Great Northern Family Health Team. “The SolSwitch Communications Platform has exceeded our expectations.” By enabling faster and more reliable communication, it improves customer service, enhances collaboration, and drives overall productivity.
Availability
Sunwire’s new telecommunications platform is currently available.
The SolSwitch is not limited by geography and was specifically built to support multiple office locations. Sunwire has dedicated teams of experts ready to customize, plan, install and provide the best on-going customer support for any solution. Businesses can learn more, request a demo, or sign up by visiting sunwire.ca or contacting a Sales Representative toll-free at 1-833-727-6777 or by email at sales@sunwire.ca.
About Sunwire
Sunwire Inc. is an independently owned and operated Northern Ontario corporation. It was founded as a software development firm in 2009, achieving early success by developing a business phone system – the SolSwitch. Today, Sunwire provides organizations with reliable, secure and innovative telecom, SMS/MMS texting, cybersecurity, IT and cabling solutions with a focus on functionality and customer support. Learn more: visit www.sunwire.ca.